Responsible Gaming

Our Responsible Gaming Commitment

At Palmithra Casino Hotel, we are committed to promoting responsible gaming practices and providing a safe and supportive environment for all our guests. We believe that gambling should be an enjoyable form of entertainment, not a way to solve financial problems or escape from personal difficulties.

Our responsible gaming program encompasses a range of policies, procedures, and resources designed to help our guests make informed decisions about their gambling activities and to provide assistance to those who may be experiencing gambling-related problems.

Responsible Gaming Principles

Our approach to responsible gaming is guided by the following principles:

• Prevention: We are committed to preventing problem gambling through education, awareness, and early intervention.
• Protection: We implement measures to protect vulnerable individuals, including minors and those at risk of developing gambling problems.
• Partnership: We work collaboratively with industry associations, regulatory bodies, and treatment providers to promote responsible gaming.
• Empowerment: We provide our guests with information and tools to make informed decisions about their gambling activities.

Age Restrictions

Gambling at Palmithra Casino Hotel is strictly limited to individuals who are 21 years of age or older. We enforce this policy through rigorous identification verification procedures at all casino entrances and when serving alcoholic beverages. Our staff are trained to request identification from any guest who appears to be under the age of 30.

Employee Training

All our casino hotel employees receive comprehensive training on responsible gaming as part of their orientation and ongoing professional development. This training includes:

• Understanding the signs and symptoms of problem gambling
• Appropriate ways to interact with guests who may be experiencing gambling-related problems
• Information about available resources and referral procedures
• Knowledge of our self-exclusion program and other responsible gaming measures

Self-Limit Tools

Palmithra Casino Hotel offers a variety of self-limit tools to help our guests manage their gambling activities:

• Time Limits: Options to limit the amount of time spent gambling in a single session or over a specific period.
• Deposit Limits: Options to limit the amount of money deposited into a player's account in a day, week, or month.
• Loss Limits: Options to limit the amount of money a player can lose in a specific period.
• Session Reminders: Notifications that alert players about how long they have been playing.

Self-Exclusion Program

Our self-exclusion program allows individuals to voluntarily ban themselves from our casino for a specified period or permanently. During the self-exclusion period:

• The individual will not be allowed entry to the gaming floor.
• No marketing communications will be sent to the individual.
• Any player's club membership and associated benefits will be suspended.
• The individual will be removed from all promotional mailing lists.

To enroll in our self-exclusion program, please contact our Responsible Gaming Ambassador at the Responsible Gaming Information Center or speak with a member of our security team.

Alcohol Service

Palmithra Casino Hotel is committed to responsible alcohol service. Our staff are trained to:

• Verify the age of all guests ordering alcoholic beverages
• Recognize signs of intoxication
• Refuse service to visibly intoxicated individuals
• Offer non-alcoholic alternatives

Responsible Gaming Information Center

Our Responsible Gaming Information Center is located on the casino floor and is staffed by trained Responsible Gaming Ambassadors. The center provides:

• Information about the odds of various games
• Resources for understanding gambling-related problems
• Materials about our self-exclusion and self-limit programs
• Contact information for treatment and support services
• Confidential consultations with Responsible Gaming Ambassadors

Problem Gambling Support Resources

If you or someone you know may have a gambling problem, the following resources are available:

• National Problem Gambling Helpline: 1-800-522-4700 (24/7 confidential support)
• Gamblers Anonymous: www.gamblersanonymous.org
• National Council on Problem Gambling: www.ncpgambling.org

Warning Signs of Problem Gambling

Problem gambling can affect anyone. Some warning signs include:

• Gambling with increasing amounts of money to achieve the desired excitement
• Being restless or irritable when attempting to cut down or stop gambling
• Making repeated unsuccessful efforts to control, cut back, or stop gambling
• Being preoccupied with gambling (e.g., reliving past gambling experiences, planning future ventures)
• Gambling when feeling distressed (e.g., helpless, guilty, anxious, depressed)
• After losing money gambling, returning another day to "get even" (chasing losses)
• Lying to conceal the extent of involvement with gambling
• Jeopardizing or losing significant relationships, job opportunities, or educational or career opportunities because of gambling
• Relying on others to provide money to relieve desperate financial situations caused by gambling

Responsible Gaming Committee

Our Responsible Gaming Committee, comprised of senior management representatives from various departments, oversees the implementation and evaluation of our responsible gaming program. The committee meets regularly to:

• Review and update our responsible gaming policies and procedures
• Monitor compliance with responsible gaming regulations and industry standards
• Evaluate the effectiveness of our responsible gaming initiatives
• Identify opportunities for improvement and innovation

Contact Information

For more information about our responsible gaming program or to speak with a Responsible Gaming Ambassador, please:

• Visit the Responsible Gaming Information Center on the casino floor
• Call our Responsible Gaming Hotline at 1-888-555-7890
• Email us at [email protected]

At Palmithra Casino Hotel, we believe that responsible gaming is a shared responsibility. We are committed to working with our guests, employees, regulatory authorities, and community partners to promote a culture of responsible gaming and to provide a safe and enjoyable casino hotel experience for all.